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| WK | LSN | STRAND | SUB-STRAND | LESSON LEARNING OUTCOMES | LEARNING EXPERIENCES | KEY INQUIRY QUESTIONS | LEARNING RESOURCES | ASSESSMENT METHODS | REFLECTION |
|---|---|---|---|---|---|---|---|---|---|
| 1 |
Opener exam |
||||||||
| 2 | 1 |
Business and Its Environment
|
Types of Business Ownership - Formation of sole proprietorship
|
By the end of the
lesson, the learner
should be able to:
- Describe the process of forming a sole proprietorship in Kenya - Outline steps for registering a sole proprietorship business - Follow proper procedures when starting a small business |
In groups, learners are guided to:
- Brainstorm and present on the formation of sole proprietorship - Read case study on shop owner's formation process - Discuss requirements for business license and permits |
What steps should you follow to start a sole proprietorship business?
|
- MASTER Business Studies Learner's Book pg. 68
- Case study materials - Sample business registration forms |
- Case study analysis
- Oral presentation
- Written questions
|
|
| 2 | 2 |
Business and Its Environment
|
Types of Business Ownership - Management of sole proprietorship
Types of Business Ownership - Sources of finance for sole proprietorship |
By the end of the
lesson, the learner
should be able to:
- Explain how sole proprietorship businesses are managed - Describe the roles and responsibilities of a sole proprietor - Take responsibility for personal projects and assignments |
In groups, learners are guided to:
- Search for information on management of sole proprietorship - Discuss decision-making and daily operations - Present on owner's responsibilities |
Who makes decisions in a sole proprietorship business?
|
- MASTER Business Studies Learner's Book pg. 69
- Interview questions for business owners - Digital resources - MASTER Business Studies Learner's Book pg. 70 - Charts on sources of finance - Digital devices |
- Oral questions
- Written assignment
- Peer assessment
|
|
| 2 | 3 |
Business and Its Environment
|
Types of Business Ownership - Advantages of sole proprietorship
|
By the end of the
lesson, the learner
should be able to:
- Explain the advantages of sole proprietorship - Analyse benefits such as quick decision making and profit retention - Value independence in managing personal affairs |
In groups, learners are guided to:
- Brainstorm advantages of sole proprietorship - Search for information on benefits of sole proprietorship - Debate supporting sole proprietorship as a business form |
Why do many people prefer to start sole proprietorship businesses?
|
- MASTER Business Studies Learner's Book pg. 71
- Debate guidelines - Reference materials |
- Debate participation
- Oral questions
- Written assignment
|
|
| 2 | 4 |
Business and Its Environment
|
Types of Business Ownership - Disadvantages of sole proprietorship
Types of Business Ownership - Meaning of partnership |
By the end of the
lesson, the learner
should be able to:
- Explain the disadvantages of sole proprietorship - Analyse challenges such as unlimited liability and limited capital - Consider risks before starting individual ventures |
In groups, learners are guided to:
- Search for information on disadvantages of sole proprietorship - Discuss challenges like unlimited liability and lack of continuity - Complete debate on sole proprietorship |
What are the risks of running a business alone?
|
- MASTER Business Studies Learner's Book pg. 72
- Case studies on business challenges - Debate materials - MASTER Business Studies Learner's Book pg. 73 - Case study: Sam and Wanjiku's hotel - Digital resources |
- Debate participation
- Written questions
- Peer assessment
|
|
| 2 | 5 |
Business and Its Environment
|
Types of Business Ownership - Formation of partnership
|
By the end of the
lesson, the learner
should be able to:
- Describe the process of forming a partnership in Kenya - Explain the contents of a partnership agreement - Establish clear agreements when working with others |
In groups, learners are guided to:
- Brainstorm the formation of partnership - Search for information on partnership agreements - Discuss contents like profit sharing ratio and partner roles |
What should be included in a partnership agreement?
|
- MASTER Business Studies Learner's Book pg. 75
- Sample partnership agreements - Internet access |
- Oral presentation
- Written assignment
- Group discussion
|
|
| 3 | 1 |
Business and Its Environment
|
Types of Business Ownership - Management of partnership
Types of Business Ownership - Sources of finance for partnership |
By the end of the
lesson, the learner
should be able to:
- Explain how partnerships are managed - Describe partner roles and decision-making processes - Share responsibilities fairly when working in teams |
In groups, learners are guided to:
- Search for information on management of partnerships - Discuss how partners share responsibilities - Present on partnership management structures |
How do partners share responsibilities in managing a business?
|
- MASTER Business Studies Learner's Book pg. 76
- Management structure charts - Reference materials - MASTER Business Studies Learner's Book pg. 77 - Finance source charts - Digital devices |
- Oral questions
- Written exercises
- Peer assessment
|
|
| 3 | 2 |
Business and Its Environment
|
Types of Business Ownership - Advantages of partnership
|
By the end of the
lesson, the learner
should be able to:
- Explain the advantages of partnership - Analyse benefits such as shared responsibility and combined skills - Value teamwork and collaboration in achieving goals |
In groups, learners are guided to:
- Brainstorm advantages of partnership - Search for information on benefits of partnership - Debate supporting partnership as a business form |
What are the benefits of starting a business with partners?
|
- MASTER Business Studies Learner's Book pg. 78
- Debate guidelines - Reference materials |
- Debate participation
- Oral questions
- Written assignment
|
|
| 3 | 3 |
Business and Its Environment
|
Types of Business Ownership - Disadvantages of partnership
Types of Business Ownership - Meaning of cooperative society |
By the end of the
lesson, the learner
should be able to:
- Explain the disadvantages of partnership - Analyse challenges such as disagreements and shared profits - Resolve conflicts amicably when working with others |
In groups, learners are guided to:
- Search for information on disadvantages of partnership - Discuss challenges like unlimited liability and dependence on partners - Complete debate on partnership |
What problems might arise when running a business with partners?
|
- MASTER Business Studies Learner's Book pg. 79
- Case studies on partnership disputes - Debate materials - MASTER Business Studies Learner's Book pg. 80 - Case study: Sesco village - Digital resources |
- Debate participation
- Written questions
- Peer assessment
|
|
| 3 | 4 |
Business and Its Environment
|
Types of Business Ownership - Types of cooperative societies
|
By the end of the
lesson, the learner
should be able to:
- Identify types of cooperative societies in Kenya - Classify cooperatives as SACCOs, producer, consumer or housing cooperatives - Consider joining savings groups for financial benefits |
In groups, learners are guided to:
- Analyse mind map on types of cooperative societies - Search for information on different types of cooperatives - Discuss examples of each type in Kenya |
What types of cooperative societies exist in Kenya?
|
- MASTER Business Studies Learner's Book pg. 82
- Mind maps on cooperative types - Reference materials |
- Classification exercise
- Oral presentation
- Written assignment
|
|
| 3 | 5 |
Business and Its Environment
|
Types of Business Ownership - Formation of cooperative societies
Types of Business Ownership - Management of cooperative societies |
By the end of the
lesson, the learner
should be able to:
- Describe the process of forming a cooperative society - Outline steps for registering a cooperative with relevant authorities - Initiate group projects following proper procedures |
In groups, learners are guided to:
- Brainstorm formation of cooperative societies - Search for information on registration requirements - Discuss constitution, by-laws and registration process |
How is a cooperative society formed and registered?
|
- MASTER Business Studies Learner's Book pg. 84
- Sample cooperative constitutions - Registration guidelines - MASTER Business Studies Learner's Book pg. 85 - Management structure charts - Digital resources |
- Oral questions
- Written exercises
- Group discussion
|
|
| 4 | 1 |
Business and Its Environment
|
Types of Business Ownership - Sources of finance for cooperative societies
|
By the end of the
lesson, the learner
should be able to:
- Identify sources of finance for cooperative societies - Explain how cooperatives raise funds through member contributions - Contribute to group savings for common benefits |
In groups, learners are guided to:
- Discuss sources of finance for cooperative societies - Search for information on membership contributions and retained earnings - Present on financing options for cooperatives |
How do cooperative societies raise money for their operations?
|
- MASTER Business Studies Learner's Book pg. 86
- Finance source charts - Reference materials |
- Oral questions
- Written assignment
- Group presentation
|
|
| 4 | 2 |
Business and Its Environment
|
Types of Business Ownership - Advantages of cooperative societies
Types of Business Ownership - Disadvantages of cooperative societies |
By the end of the
lesson, the learner
should be able to:
- Explain the advantages of cooperative societies - Analyse benefits such as limited liability and democratic control - Appreciate collective action for mutual benefit |
In groups, learners are guided to:
- Brainstorm advantages of cooperative societies - Search for information on benefits of cooperatives - Debate supporting cooperative societies |
Why do farmers often form cooperative societies?
|
- MASTER Business Studies Learner's Book pg. 87
- Debate guidelines - Charts on advantages - Case studies on cooperative challenges - Debate materials |
- Debate participation
- Oral questions
- Written exercises
|
|
| 4 | 3 |
Business and Its Environment
|
Types of Business Ownership - Role of sole proprietorship, partnerships and cooperatives in economy
|
By the end of the
lesson, the learner
should be able to:
- Explain the roles of different business ownership types in the economy - Analyse how these businesses contribute to job creation and development - Support local businesses to strengthen the community economy |
In groups, learners are guided to:
- Discuss roles of sole proprietorship, partnerships and cooperatives - Present on job creation, wealth distribution and community development - Create charts summarizing economic contributions |
How do different types of businesses help Kenya's economy grow?
|
- MASTER Business Studies Learner's Book pg. 88
- Economic contribution charts - Manila papers |
- Chart presentation
- Oral questions
- Written assignment
|
|
| 4 | 4 |
Business and Its Environment
|
Social Responsibility of Business - Need for social responsibility of a business
Social Responsibility of Business - Social responsibility activities of a business |
By the end of the
lesson, the learner
should be able to:
- Define business social responsibility - Justify the need for social responsibility of a business in society - Expect businesses to act responsibly towards the community |
In groups, learners are guided to:
- Discuss and present on the need for social responsibility - Read case study on Sweet loaf and Fresh rise bakeries - Search for information on social responsibility |
Why should businesses care about society and the environment?
|
- MASTER Business Studies Learner's Book pg. 90
- Case study: Bakeries comparison - Digital resources - MASTER Business Studies Learner's Book pg. 92 - Mind maps on CSR activities - Pictures of CSR projects |
- Case study analysis
- Oral questions
- Written exercises
|
|
| 4 | 5 |
Business and Its Environment
|
Social Responsibility of Business - How businesses support safe road use
|
By the end of the
lesson, the learner
should be able to:
- Explain how businesses can support safe road use in the community - Describe business contributions to road safety awareness - Practice road safety when travelling to and from school |
In groups, learners are guided to:
- Discuss how businesses can support safe road use - Create flashcards on business road safety initiatives - Present on road safety awareness campaigns |
How can businesses help reduce road accidents in the community?
|
- MASTER Business Studies Learner's Book pg. 94
- Flashcards - Road safety materials |
- Flashcard presentation
- Oral questions
- Written exercises
|
|
| 5 | 1 |
Business and Its Environment
|
Social Responsibility of Business - Challenges faced by businesses in social responsibility
Social Responsibility of Business - Designing and implementing social responsibility in school |
By the end of the
lesson, the learner
should be able to:
- Analyse challenges faced by businesses when carrying out social responsibilities - Evaluate how businesses can overcome CSR challenges - Support business CSR efforts despite their limitations |
In groups, learners are guided to:
- Brainstorm challenges faced by businesses in social responsibility - Search for information on CSR challenges - Discuss high costs, limited resources and measuring impact |
What challenges do businesses face when trying to help the community?
|
- MASTER Business Studies Learner's Book pg. 95
- Case study materials - Digital resources - MASTER Business Studies Learner's Book pg. 97 - Survey questionnaires - Planning templates |
- Oral questions
- Written assignment
- Peer assessment
|
|
| 5 | 2 |
Business and Its Environment
|
Entrepreneurship - Meaning of entrepreneurship and entrepreneurial skills
|
By the end of the
lesson, the learner
should be able to:
- Define entrepreneur and entrepreneurship - Identify entrepreneurial skills needed for economic growth - Develop creative thinking in solving everyday problems |
In groups, learners are guided to:
- Brainstorm and present on entrepreneurial skills - Analyse mind map on essential skills - Discuss innovation, creativity and risk management |
What skills do you need to become a successful entrepreneur?
|
- MASTER Business Studies Learner's Book pg. 99
- Mind maps on entrepreneurial skills - Digital resources |
- Oral questions
- Written exercises
- Self-assessment
|
|
| 5 | 3 |
Business and Its Environment
|
Entrepreneurship - Importance of entrepreneurial skills for economic development
Entrepreneurship - Types of entrepreneurs (Innovative and imitative) |
By the end of the
lesson, the learner
should be able to:
- Explain the importance of entrepreneurial skills for economic growth - Analyse how skills like financial literacy and leadership drive development - Apply problem-solving skills in daily activities |
In groups, learners are guided to:
- Search for information on importance of entrepreneurial skills - Discuss how skills contribute to job creation and innovation - Present on entrepreneurial skills and economic development |
How do entrepreneurial skills help the economy grow?
|
- MASTER Business Studies Learner's Book pg. 101
- Reference materials - Charts on economic contribution - MASTER Business Studies Learner's Book pg. 102 - Case studies of entrepreneurs - Digital devices |
- Oral presentation
- Written assignment
- Group discussion
|
|
| 5 | 4 |
Business and Its Environment
|
Entrepreneurship - Types of entrepreneurs (Social, hustler and researcher)
|
By the end of the
lesson, the learner
should be able to:
- Explain social, hustler and researcher entrepreneurs - Match entrepreneur descriptions to their types - Identify personal entrepreneurial tendencies |
In groups, learners are guided to:
- Search for information on social and other entrepreneur types - Discuss characteristics of each type - Complete matching exercise on entrepreneur types |
What motivates a social entrepreneur compared to other types?
|
- MASTER Business Studies Learner's Book pg. 103
- Entrepreneur profiles - Matching worksheets |
- Matching exercise
- Oral presentation
- Written assignment
|
|
| 5 | 5 |
Business and Its Environment
|
Entrepreneurship - Evaluating business ideas and opportunities
Entrepreneurship - Factors to consider when evaluating business ideas |
By the end of the
lesson, the learner
should be able to:
- Define business idea and business opportunity - Distinguish between a business idea and a viable opportunity - Evaluate personal ideas for potential business ventures |
In groups, learners are guided to:
- Read and analyse case studies on business ideas - Discuss Sarah's phone repair and Tom's tutoring businesses - Share experiences on business ideas and opportunities |
How do you know if a business idea is a good opportunity?
|
- MASTER Business Studies Learner's Book pg. 104
- Case studies: Sarah and Tom - Evaluation templates - MASTER Business Studies Learner's Book pg. 106 - Business idea evaluation sheets - Digital resources |
- Case study analysis
- Oral questions
- Written exercises
|
|
| 6 | 1 |
Business and Its Environment
|
Entrepreneurship - Importance of business incubation
|
By the end of the
lesson, the learner
should be able to:
- Define business incubation and business incubator - Explain the importance of incubation for business growth - Seek mentorship and support when starting new projects |
In groups, learners are guided to:
- Search for information on business incubation - Discuss services provided by business incubators - Present on importance of incubation |
What support do business incubators provide to new entrepreneurs?
|
- MASTER Business Studies Learner's Book pg. 107
- Information on incubation centres - Digital devices |
- Oral questions
- Written exercises
- Group discussion
|
|
| 6 | 2 |
Business and Its Environment
|
Entrepreneurship - Activities at business incubation centres
Entrepreneurship - Identifying opportunities and starting a business in school |
By the end of the
lesson, the learner
should be able to:
- Identify activities that take place at business incubation centres - Describe mentorship, training and networking opportunities - Utilize available support systems for personal development |
In groups, learners are guided to:
- Visit a business incubation centre physically or virtually - Listen to resource person on business incubation - Discuss activities at incubation centres |
What activities take place at a business incubation centre?
|
- MASTER Business Studies Learner's Book pg. 108
- Virtual tour resources - Resource person - MASTER Business Studies Learner's Book pg. 109 - Opportunity identification templates - School environment |
- Field visit report
- Oral presentation
- Written questions
|
|
| 6 | 3 |
Business and Its Environment
|
Entrepreneurship - Planning and launching a school business
|
By the end of the
lesson, the learner
should be able to:
- Create a simple business plan for a school-based business - Launch a small business venture in school - Persevere through challenges when starting new ventures |
In groups, learners are guided to:
- Select the best business idea for school - Make a simple business plan with name, target and pricing - Launch and operate the business |
How do you create a simple business plan?
|
- MASTER Business Studies Learner's Book pg. 110
- Business plan templates - Start-up materials |
- Business plan assessment
- Practical implementation
- Peer review
|
|
| 6 | 4 |
Business and Its Environment
|
Entrepreneurship - Conducting self-entrepreneurial assessment
Entrepreneurship - Compiling business ideas and determining suitability |
By the end of the
lesson, the learner
should be able to:
- Conduct self-entrepreneurial assessment on personal qualities - Identify personal strengths and weaknesses as an entrepreneur - Work on improving weak areas for personal growth |
In groups, learners are guided to:
- Think about personal qualities important for entrepreneurs - Rate yourself on entrepreneurial qualities - Identify strengths and areas for improvement |
What are your strengths and weaknesses as a potential entrepreneur?
|
- MASTER Business Studies Learner's Book pg. 111
- Self-assessment worksheets - Rating scales - MASTER Business Studies Learner's Book pg. 112 - Business idea compilation sheets - Rating templates |
- Self-assessment exercise
- Written reflection
- Peer discussion
|
|
| 6 | 5 |
Business and Its Environment
|
Production - Meaning and importance of production in an economy
|
By the end of the
lesson, the learner
should be able to:
- Define the term production - Explain the importance of production in an economy - Appreciate goods produced locally for daily use |
In groups, learners are guided to:
- Brainstorm and present on the meaning of production - Study pictures showing transformation of raw materials - Discuss importance of production for economic growth |
Why is production important for a country's economy?
|
- MASTER Business Studies Learner's Book pg. 113
- Pictures of production processes - Charts on production importance |
- Oral questions
- Written exercises
- Group discussion
|
|
| 7 | 1 |
Business and Its Environment
|
Production - Benefits of production to the economy
Production - Factors of production (Land and labour) |
By the end of the
lesson, the learner
should be able to:
- Analyse the benefits of production to the economy - Explain how production creates jobs and supports trade - Support locally produced goods to boost the economy |
In groups, learners are guided to:
- Search for information on importance of production - Discuss job creation, wealth and improved living standards - Present on production and economic development |
How does production contribute to job creation?
|
- MASTER Business Studies Learner's Book pg. 115
- Economic charts - Digital resources - MASTER Business Studies Learner's Book pg. 116 - Video clips - Pictures of land and labour |
- Oral presentation
- Written assignment
- Peer assessment
|
|
| 7 | 2 |
Business and Its Environment
|
Production - Factors of production (Capital and entrepreneurship)
|
By the end of the
lesson, the learner
should be able to:
- Explain capital and entrepreneurship as factors of production - Describe how all factors of production work together - Recognize the role of entrepreneurs in organizing production |
In groups, learners are guided to:
- Search for information on capital and entrepreneurship - Discuss examples of capital goods and entrepreneur roles - Present on how factors combine in production |
How do entrepreneurs organize the factors of production?
|
- MASTER Business Studies Learner's Book pg. 118
- Pictures of capital goods - Reference materials |
- Oral presentation
- Written questions
- Group discussion
|
|
| 7 | 3 |
Business and Its Environment
|
Production - Types of costs in a production unit (Fixed and variable costs)
Production - Types of costs (Total, marginal and average costs) |
By the end of the
lesson, the learner
should be able to:
- Define fixed costs and variable costs - Distinguish between fixed and variable costs in production - Identify fixed and variable costs in household expenses |
In groups, learners are guided to:
- Search for information on types of costs in production - Discuss fixed costs like rent and variable costs like raw materials - Classify costs from given scenarios |
What is the difference between fixed costs and variable costs?
|
- MASTER Business Studies Learner's Book pg. 119
- Cost classification charts - Case scenarios - MASTER Business Studies Learner's Book pg. 120 - Calculators - Cost calculation worksheets |
- Classification exercise
- Oral questions
- Written assignment
|
|
| 7 | 4 |
Business and Its Environment
|
Production - Computing types of costs in production
|
By the end of the
lesson, the learner
should be able to:
- Compute fixed costs, variable costs and total costs - Calculate average cost per unit of production - Use cost information to make pricing decisions |
In groups, learners are guided to:
- Practice computing costs using business scenarios - Calculate costs for Sarah's bakery - Present cost calculations to class |
How do you calculate the cost of producing one item?
|
- MASTER Business Studies Learner's Book pg. 122
- Practice exercises - Calculators |
- Calculation exercises
- Oral presentation
- Written assignment
|
|
| 7 | 5 |
Business and Its Environment
|
Production - Division of labour and specialisation
Production - Advantages and disadvantages of division of labour and specialisation |
By the end of the
lesson, the learner
should be able to:
- Define division of labour and specialisation - Distinguish between division of labour and specialisation - Specialize in tasks where personal strengths lie |
In groups, learners are guided to:
- Search for information on division of labour and specialisation - Discuss meanings and differences - Analyse Bilha's presentation on advantages and disadvantages |
What is the difference between division of labour and specialisation?
|
- MASTER Business Studies Learner's Book pg. 124
- Comparison charts - Digital resources - MASTER Business Studies Learner's Book pg. 126 - Debate guidelines - Chart materials |
- Oral questions
- Written exercises
- Group discussion
|
|
| 8 | 1 |
Business and Its Environment
|
Production - Roles and responsibilities of a producer to consumer
|
By the end of the
lesson, the learner
should be able to:
- Explain the roles of a producer to consumers - Describe responsibilities of producers in ensuring quality and safety - Expect quality products and honest information from businesses |
In groups, learners are guided to:
- Read and analyse case study on Chap Chap Posho Mill - Role play functions of producer to consumer - Discuss roles like creating goods, ensuring quality and setting prices |
What responsibilities do producers have towards their customers?
|
- MASTER Business Studies Learner's Book pg. 128
- Case study: Chap Chap Posho Mill - Role play props |
- Case study analysis
- Role play observation
- Written questions
|
|
| 8 | 2 |
Business and Its Environment
|
Production - Designing an appropriate label for a product
Production - Creating product labels with required information |
By the end of the
lesson, the learner
should be able to:
- Explain the functions of product labelling - Design an appropriate label for a product - Read product labels to make informed purchasing decisions |
In groups, learners are guided to:
- Discuss functions of labelling (identification, information, safety) - Use available resources to design a product label - Present designed labels to class |
What information should be included on a product label?
|
- MASTER Business Studies Learner's Book pg. 131
- Sample product labels - Design materials - MASTER Business Studies Learner's Book pg. 133 - Label templates - Marking pens and materials |
- Label design exercise
- Oral presentation
- Peer assessment
|
|
| 8 | 3 |
Business and Its Environment
|
Consumer Satisfaction - Meaning and importance of consumer satisfaction
|
By the end of the
lesson, the learner
should be able to:
- Define consumer satisfaction - Explain the importance of consumer satisfaction in business - Provide feedback to businesses about products and services |
In groups, learners are guided to:
- Discuss and present on the meaning of consumer satisfaction - Search for importance of consumer satisfaction - Analyse picture of satisfied customer |
Why is customer satisfaction important for a business?
|
- MASTER Business Studies Learner's Book pg. 137
- Pictures of customer interactions - Digital resources |
- Oral questions
- Written exercises
- Group discussion
|
|
| 8 | 4 |
Business and Its Environment
|
Consumer Satisfaction - Benefits of consumer satisfaction to businesses
Consumer Satisfaction - Terms and conditions for supply of goods and services |
By the end of the
lesson, the learner
should be able to:
- Analyse benefits of consumer satisfaction to businesses - Explain how satisfaction leads to customer loyalty and referrals - Recommend good businesses to friends and family |
In groups, learners are guided to:
- Brainstorm importance of consumer satisfaction - Discuss repeat purchases, positive word of mouth and loyalty - Present on benefits of satisfied customers |
How does customer satisfaction help a business grow?
|
- MASTER Business Studies Learner's Book pg. 139
- Case studies - Charts on customer benefits - MASTER Business Studies Learner's Book pg. 140 - Sample invoices and warranties - Digital resources |
- Oral presentation
- Written assignment
- Peer assessment
|
|
| 8 | 5 |
Business and Its Environment
|
Consumer Satisfaction - Understanding warranties, refunds and consumer rights
|
By the end of the
lesson, the learner
should be able to:
- Explain warranties, refunds and consumer responsibilities - Analyse different terms and conditions in business transactions - Assert consumer rights when products are faulty |
In groups, learners are guided to:
- Watch video clips on terms and conditions - Discuss warranties, refunds and limitation of liability - Present on consumer rights and responsibilities |
What should you do if a product you bought is faulty?
|
- MASTER Business Studies Learner's Book pg. 142
- Video clips - Consumer rights materials |
- Video analysis
- Oral presentation
- Written questions
|
|
| 9 | 1 |
Business and Its Environment
|
Consumer Satisfaction - Remedies for consumer satisfaction
Consumer Satisfaction - Proactive and reactive strategies for customer satisfaction Consumer Satisfaction - Carrying out customer satisfaction survey |
By the end of the
lesson, the learner
should be able to:
- Identify remedies available for consumer satisfaction - Distinguish between proactive and reactive remedies - Seek appropriate remedies when dissatisfied with products |
In groups, learners are guided to:
- Share experiences on consumer satisfaction remedies - Role play remedies for consumer satisfaction - Analyse case study on Jane's laptop charger |
What remedies are available when a customer is not satisfied?
|
- MASTER Business Studies Learner's Book pg. 143
- Case study: Jane's laptop - Role play props - MASTER Business Studies Learner's Book pg. 145 - Strategy charts - Reference materials - MASTER Business Studies Learner's Book pg. 147 - Survey questionnaires - Data analysis templates |
- Role play observation
- Case study analysis
- Written assignment
|
|
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